SysFEAT - Systemic Framework for Enterprise Architecture & Transformation

DEFINITION SUB-DOMAINS CONTENT MANAGEMENT

CONCEPT DOMAIN - Business Operations

Description	The Business Operations domain describes how business units operate to deliver products (goods and services) that fit their customers needs (value). This includes: 1) the management structure that organizes responsibility and accountability : People & Accountability. 2) the processes that describe the end to end delivery of goods and services: Organization & Processes. The Business Operations domain has dependencies with domains providing Business Systems used to support and automate operations: Software System ArcOps and Hardware System ArcOps.
External references	Gartner - Operating Model OpenGroup - OAA - Operating System OpenGroup - OAA - Operations Architecture UCF Glossary Operating Model Wikipedia - Operating Model
Dictionary	Dictionary of SysFEAT concepts
Parent Domain	SysFEAT Enterprise Domains SOF - Business Resource Operating Models
Domain dependencies	Application Functional Architecture EA Pattern - Data Domain EA Pattern - Physical Resource Agent Initiative and Transformation Pattern Organization & Processes People & Accountability Product & Customer Experience SOF - Business Resource Operating Pattern (B-SOF) SOF - Business System Operating Pattern SOF - Resource System Operating Pattern (R-SOF) System Operating Framework - SOF

DOMAIN HIERARCHY

DIAGRAM HIERARCHY

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Organization & Processes
The Organization & Processes domain is used to shape how business units operate to deliver the goods and services for which they are responsible.
- Business Ecosystem
  A Business Ecosystem is a Business Resource Ecosystem used to describe the operating context in which a Business-Entity (Department Type) exists or lives for a specific purpose.
  For instance, the Business Ecosystem of a company includes its customers and suppliers.
- Business Environment
  A Business Environment is an operating context which defines the interactions (Business Service Channel) of a Business-Entity (Department Type) with its partners (Partner Org-Units).
- Business Interaction Process
  A Business Interaction Process is a story describing how the components of a Business-Entity (Department Types) interact to produce Business Outcome Events.
  This includes:
  - A course of events represented by information flows depicting the steps towards the delivery of expected Outcomes.
  - Components of an Department Type (Sub-Department Types or Organizational Position) that participate to the story.
- Business Procedure
  A Business Procedure is a Micro Business Process performed by Organizational Positions of the enterprise. It is usually under the control of a Department Type.
- Business Process
  A Business Process is a set of Business-Process Steps performed by Org-Units and/or by automated systems (Business Systems) to produce a Business Outcome Event. It is depicted as a series of Business-Process Steps, controlled by Business Events and conditions.
  Business-Process Steps are carried out by the involvment of Org-Units and system resources (often Applications) as participants in the process (Participant Business Agents).
  During its course of action, a Business Process consumes or produces Business Objects.
  1) It may memorize or access Business Objects from its Process Store.
  2) It may receive Business Objects at its boundary: Business Outcome Consumption.
  3) It may signal the production of Business Objects at its boundary: Business Outcome Production.
  The course of actions of a Business Process is constrained by the application of rules ( Business Rule Enforcement) that define how to react to what is allowed and not allowed to do,
- Business Scenario
  A Business Scenario is a story describing how Business-Entity (Department Type) interact wtiht its partners (Partner Department) to achieve Business Outcome Events in a specific Eco-System (Business Environment).
  This includes:
  1) A course of events represented by Resource Object Flows depicting the story towards the delivery of expected Business Outcome Events.
  2) Interacting Business Entities (Department Types) who participate to the story in the considered Eco-System.
- Operations Process
  An Operations Process is a Mezzo Business Process performed by Department Types of the enterprise. It is usually under the control of a higher Department Type.
People & Accountability
The People & Accountability domain defines the roles that organizational members perform, so that everyone understands their responsibilities to the group.
How individuals are organized around work and responsibilities matters greatly for any organization.
Accountability charts provide more clarity around responsibilities and also show how people and teams are organized according to geography, Business Functions, product, or customer type.
A key component of an accountability chart is the greater detail it provides about responsibilities and Business Outcome Events.
- Department
  A Department is a Mezzo Organization. It is a an administrative unit in government or business.
  Examples:
  - Sales department of "Aircraft corporation" in France;
  - Finance department of "Oakland digital hospital";
  - Logistics Department of "APPCo retail inc".
- Department Type
  A Department Type is a Mezzo Org-Unit which serves as an administrative unit template in both government and business Organizations.
  Examples:
  - Sales department;
  - Finance department;
  - Logistics department..
- Human Resource
  A Human Resource is a Person Type or an Org-Unit (type of group of people) capable of purposeful action, decision-making, and problem-solving within an enterprise or organization. As Business Agents, Human Resources possess autonomy, adaptability, and the ability to influence outcomes, distinguishing them from unpurposeful entities like Business Systems (software and hardware) or natural resources.
- Legal Entity
  A Legal Entity is a Macro Organization that is a lawful or legally standing association, corporation, partnership, proprietorship, trust, or individual that has the legal capacity to: enter into agreements or contracts; assume obligations; incur and pay debts; sue and be sued in its own right; and to be accountable for illegal activities.
- Org-Unit
  An Org-Unit is a type of Human Resource that represent a unit of social groups within an organization, responsible for operating one or more enterprise's Business Functions.
- Organization
  An Organization is a group of people who share a common purpose and establish a functional division of labor in pursuit of their common purpose.
  It is the relationships between its members in the pursuit of their common purpose that give unity and identity to an organization.
- Organizational Position
  An Organizational Position is a type of position held by people when part of a Department Type.
  Examples:
  - Sales representative
  - Developer
  - Storekeeper
  - Architect
- Person
  A Person represents a human being that is recognized by law as the subject of rights and duties.
- Person State
  A particular state of a Person.
- Person Type

CONCEPT DOMAIN - Business Operations

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