| Description | Activity done by a Customer in context of its duty and for which he/she expresses his/her needs and painpoints.
Product & Customer Experience domain describes the overall impression Customers have of the company based on their interactions across multiple Touch Points (CX: customer experience) as well as the perception Customers have of the enterprise's Product based on their engagement with the Products (PX: product experience). | ||
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| Super Types |
Customer Activity (from partition:
Structural Partition of Customer Activity) | ||
| Dictionary |
Dictionary of SysFEAT concepts |
Composition: ➝ Classification: ➝ Specialization: ➝ Instance Of: --> Enumerated definition: ➝ Syntax: ➝
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