| Description | A Customer is a Business Partner who orders and/or uses Products (goods or services) produced by enterprises. A Customer is part of an ecosystem and has the ability to choose between different Products.
Product & Customer Experience domain describes the overall impression Customers have of the company based on their interactions across multiple Touch Points (CX: customer experience) as well as the perception Customers have of the enterprise's Product based on their engagement with the Products (PX: product experience). | ||
|---|---|---|---|
| External references |
MBN - Customer OpenGroup - ArchiMate - Business-Actor | ||
| Super Types |
Business Partner
Business Agent | ||
| Dictionary |
Dictionary of SysFEAT concepts |
Composition: ➝ Classification: ➝ Specialization: ➝ Instance Of: --> Enumerated definition: ➝ Syntax: ➝
Click node rectangle to collapse/expand one level. Click triangle for full recursive collapse/expand. Double-click on a node to open its URL. Hover for description.